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B-HART Service Model

B-HART – Human Rights-based Practice Model for the Disability Sector​

The B-HART service model has been designed to address the following issues:

  • Providers of services and supports needed a clear and defined human rights-based practice model that would guide them to intentionally and consciously respect, protect and fulfill people’s human rights.

  • People with disabilities and carers/families needed to be able to make decisions about the services and supports they choose based on understood and easily identifiable human rights-based approaches.

These issues were identified through discussions and from research about existing practice models and best practice indicators for human rights practice and in disability services.


These discussions reflected on:

  • Competition, challenges of commercialisation and diverse care models creating imbalances in the disability marketplace.

  • The consequences of sector and service limitations being carried by people with disabilities and their families.

  • Disability support and care workers leaving large providers because of concerns about service standards often resulting in them setting up small support practices.

  • People with disabilities reporting their struggles to experience respect and protection of their basic human rights, the limitations of advocacy services and lack of agency they felt when self-advocating services and supports with providers.

  • Providers frustrations with a standards system driven by compliance and not by best practice, unable to differentiate and quantify ‘real’ quality.

  • How participant satisfaction measures leave the burden of quality control on the most vulnerable.

  • People with disabilities and their families, expressing confusion about HOW their rights should be respected and unsure about how to advocate for their rights, often feeling ‘scared’ of repercussions including delays and loss of supports and services.

  • Finally, the evidence emerging from all the research, reviews, and reports highlighted that high incidence of infringements on people’s human rights and best practice models all referenced the need for human rights informed practice.

B-HART offers the disability sector a thorough package of services and supports uniquely focused on HUMAN RIGHTS. The B-HART service model is designed to support both the demand side for services and the supply side of providing services to people with disabilities.




Capacity to deliver a human rights-based practice model.

B-HART offers providers:

  • Accreditation based on human rights practice informed benchmarking,

  • Training to strengthen capacity to utilise human rights-based approaches,

  • Resources to support embedding human rights rights-based approaches.


All three components have been developed in consultation and collaboration with people with lived experience, progressive providers and sector leaders.





Capacity to request a human rights-based practice model.

B-HART offers Claim Your Rights services for people with disabilities, their families and service providers:

  • Multi-modal information sources about human rights and how to identify specific rights and approaches that respect, protect and reinforce them,

  • Human rights focused workshops for people with disabilities and their families to build understanding of human rights-based approaches and strengthen their confidence and capacity of to negotiate for approaches that respect, protect and reinforce their human rights,

  • Engagement support including facilitation of in-house participation activities for providers and their service users, establishing feedback loops, specialist advise to develop bespoke inclusion strategies.








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“Justice will not be served until those who are unaffected are as outraged as those who are”

Benjamin Franklin

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